Frequently Asked Questions
Everything you need to know about our nostalgic, feminine collections and shipping.
What is the DÔEN return policy?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of the delivery date.
How do I care for my silk and cotton garments?
To preserve the delicate nature of our fabrics, we recommend hand washing in cold water with mild detergent or dry cleaning for our more intricate silk pieces.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.
When will my order ship?
Orders typically process within 2-3 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package.
How can I find the right size?
Each product page includes a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing down for our more oversized, flowy silhouettes.
Are your products ethically made?
We are committed to ethical production and work closely with our partners in India and around the world to ensure fair wages and safe working conditions for all artisans.